Privacy Policy

This Privacy Policy explains how TCW collects, uses, and protects your information when you use our website/mobile app and related services (collectively, the “Service”).

Information We Collect

• Account information such as name, email, and phone number (if provided) when you register or use forms.
• Support/communication content such as messages submitted via “Contact us”.
• Usage information such as pages visited and interactions to improve the Service and maintain security.
• Payment information when you purchase services/programmes (payments are processed by a third-party provider such as Moyasar; we do not store full card details on our servers).
• Technical information such as device/browser type, IP address, and notification-related identifiers if enabled.

How We Use Your Information

• To provide and operate the Service, manage accounts, orders, and subscriptions.
• To respond to inquiries and support requests.
• To improve performance, user experience, and protect against misuse.
• To send important updates (e.g., order status or service updates) if you enable notifications.
• To comply with legal obligations and prevent fraud/abuse.

Legal Bases for Processing

We process your information based on your consent (where required), to perform a contract/service you request, to comply with legal obligations, and for our legitimate interests such as improving the Service and preventing abuse.

Cookies

We may use cookies and similar technologies to operate the website, remember preferences, and improve the experience. You can control cookies in your browser settings; disabling cookies may affect certain features.

Push Notifications

We may use push notifications to deliver important updates if you opt in. You can disable notifications anytime from your device settings.

Third-Party Services

We may use third-party services to provide parts of the Service (e.g., payment processors, hosting, or push notification providers). These providers may process limited data to deliver their services under their own policies.

Sharing of Information

We do not sell your personal information. We may share limited data only when necessary with:

• Service providers (e.g., payment processors or hosting providers) to operate the Service.
• Legal authorities when required by law.

Security & Data Retention

We take reasonable measures to protect your information. We retain data as needed to provide the Service and comply with legal obligations.

Your Rights & Choices

• You may be able to update your account information within the platform.
• You may request access, correction, or deletion of your personal data, subject to applicable law.
• You can opt out of marketing messages (if any) at any time.
• You can disable push notifications from your device settings.

Children’s Privacy

The Service is not intended for children under the applicable legal age. If you believe a child provided personal data, contact us to request deletion.

Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page.

Contact Us

For privacy questions, please contact us via the Contact us page.