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Privacy Policy

Last updated: 2026-07-15

Privacy Policy, Intellectual Property Rights and Copyright

Section 1: Privacy Policy

  1. The Certain Way Company complies with applicable laws and regulations in the Kingdom of Saudi Arabia, including GOV.SA and GCAM.GOV.SA regulations, to protect users' personal data privacy.
  2. All user data is treated as confidential information, and all technical and organizational measures are taken to protect it from unauthorized access, loss, alteration, or disclosure.
  3. By using the Service, you acknowledge and agree to provide the Company with accurate and complete information, and you agree to receive marketing or promotional communications unless you notify the Company of your wish to opt out.
  4. Users are solely responsible for maintaining the confidentiality of their login credentials (username and password).
  5. The Service is not intended for children under 18 years of age; parental or guardian supervision is required where applicable.

Section 2: Collected Data, Applications and Software Used

1. Personal Data

  • First and last name.
  • Email address.
  • Phone number.
  • Address (city, region, postal code).
  • Payment data and previous purchases.
  • Search parameters and results.
  • Usage statistics.

2. Technical Usage Data

  • Internet Protocol (IP) address.
  • Device type and operating system.
  • Browser type and version.
  • Pages visited and time spent on them.
  • Unique device identifiers.
  • Diagnostic and analytics data.

3. Information from Third-Party Accounts

We may allow registration or login using external accounts (Google, Apple, Facebook, Twitter (X), Snapchat, Microsoft, Instagram, WhatsApp, TikTok, Amazon, Spotify, and others).

  • When linking or granting permission, data stored in those accounts may be collected (such as name, email, activities, contact lists).
  • The Company is not responsible for the privacy policies of those third parties.

4. Applications and Software Used

  • Technical support: Zendesk, Influx, Geckoboard.
  • Registration and login: Facebook Connect, Google Connect.
  • Analytics and statistics: Google Analytics, Hotjar, Hubspot, Amplitude, Adjust, Newrelic.
  • Advertising and marketing: Google Ads, Facebook Pixel, Taboola, Outbrain, Snapchat Ads, Twitter Ads, Pinterest Ads, RevContent, AdColony.
  • Payment methods: PayPal, Visa, Mastercard, Apple Pay, Google Pay, STC Pay, Tabasher, Masag Pay, Stripe, Recurly, ChargeDesk.
  • Cloud services: Amazon Web Services (AWS), Microsoft App Center, MongoDB Atlas.
  • Optimization tools: Fabric (Crashlytics), Airbrake, Evernote API, Typeform, YouTube API.
  • Email newsletters: Mailchimp, Braze, Batch.

5. Terms of Use for Data

Data is used for the following purposes:

  • Improving the Service.
  • Developing marketing offers.
  • Analyzing user behavior.
  • Processing payments.
  • Complying with legal and regulatory requirements.

The Company is not responsible for any security breach arising from third-party service provider policies.

Section 3: Server Location and Data Storage

  1. Company data is hosted through data centers located in the United States of America via accredited hosting providers such as AWS, Google Cloud, and Microsoft Azure.
  2. By using the Service, you acknowledge and agree to the transfer, processing, and storage of your data outside the Kingdom.
  3. The Company is committed to protecting data in accordance with international standards (such as SOC and GDPR where applicable).
  4. The Company is not responsible for risks arising from external hosting service providers.

Section 4: Disclosure of Personal Data

The Company may disclose your data in the following cases:

  • Business transactions: in the event of merger, acquisition, or sale of assets.
  • Legal obligations: in response to official requests from competent authorities.
  • Protection of rights: to defend the interests, property, or users of the Company.
  • Violations: when a user breaches the terms or in the event of legal claims.
  • Analytics and marketing: use of technical data to improve services and targeted advertising.

Section 5: User Obligations

  1. Use the Service lawfully and in compliance with the laws of the Kingdom.
  2. Do not resell, modify, or exploit the Service without written permission.
  3. Full responsibility for any misuse or breach.
  4. Pay all fees and amounts due on time.
  5. Allow Company personnel access to facilities when necessary for installation or repair.
  6. Allow collection of technical data necessary to ensure service quality.
  7. In case of breach of obligations, the Company may suspend the Service, cancel the contract, and seek compensation.

Section 6: Intellectual Property Rights and Copyright

  1. All content (text, images, video, trademarks, designs, software, articles, blogs, lectures, digital products) is the exclusive property of the Company.
  2. Copying, redistributing, modifying, or publishing any content without prior written permission is prohibited.
  3. All materials are protected under the laws of the Kingdom and international treaties (such as the Berne Convention).
  4. No user is granted any implicit right or license to use trademarks or content.

Section 7: Refunds, Exchanges, and Returns

General Refund Policy All amounts paid for electronic services are final and non-refundable or exchangeable, whether in whole or in part, after the account has been activated or the use of the service has commenced, due to the electronic nature of the service. Limited Exceptions A refund request shall only be accepted in the following two exclusive cases: a. If the service has not been activated at all. b. If the customer submits a written complaint regarding the quality of the service within (24) hours of activation, and the complaint is not resolved or responded to within (72) hours from the date of submission. In all other cases, the customer shall not be entitled to claim any refund or compensation. Service Cancellation The cancellation of the service shall not be considered valid unless the contract is terminated and an official clearance is completed through Customer Service. Any attempt to cancel the service outside these procedures shall have no legal effect and shall not be binding on the Company. Waiver of Claims By using the service, you acknowledge and agree to irrevocably and permanently waive any financial or legal claims against the Company regarding the refund of any amounts paid, except in the cases specified above. Official Communication Channel All requests and inquiries related to refunds or cancellations must be submitted exclusively through the Company’s official email address: Support@thecertainway.com.sa

Section 8: General Provisions

  1. The Company reserves the right to amend or update this policy at any time without prior notice. Continued use of the Service after 30 days from an update constitutes explicit consent.
  2. All data submitted to the website is considered the property of the Company, which may dispose of it in accordance with the law.
  3. This policy is an integral part of the Terms and Conditions and shall be interpreted together as one unit.

For inquiries: info@mytcw.sa

Phone: 920031309

Location: السعودية - جدة